AstroFlow Refund Policy

Effective date: May 19, 2026

1. What this policy applies to

AstroFlow is a SaaS and digital service that provides interactive charting, market visualization, technical indicators, astrology-based cycle research, and educational analysis tools. This policy applies to paid AstroFlow subscriptions, renewals, upgrades, and other paid digital access sold through our website or checkout flow.

2. Seller and payment processor

AstroFlow is sold by Astroflow, a Swedish sole proprietorship. Payments may be processed by Stripe, our payment processor. Stripe may appear in the checkout flow, on payment authentication screens, or in payment-related communications, but AstroFlow remains responsible for handling subscription access and refund requests under this policy.

Stripe processes payment data under its own terms and privacy policy. You can read more at https://stripe.com/privacy.

3. Subscription cancellations

You may cancel your subscription at any time. Cancellation prevents future renewal charges but does not automatically refund payments already made for the current billing period, unless a refund is required by law or approved under this policy.

After cancellation, your paid access normally remains active until the end of the billing period you have already paid for, unless your account is terminated for a violation of our Terms of Use or another agreement.

4. Consumer right of withdrawal

If you are a consumer in the European Union, European Economic Area, United Kingdom, or another jurisdiction with a statutory cooling-off period, you may have a legal right to withdraw from an online purchase within 14 days. For services, the period normally starts the day after the agreement is concluded.

If you request or consent to immediate access to AstroFlow during the withdrawal period, we may, where permitted by law, charge a proportional amount for the part of the service already provided before you withdraw. This does not affect rights that cannot be excluded by law, including rights relating to defective, unavailable, or misdescribed services.

To exercise a statutory withdrawal right, contact us at support@astroflowtrading.com and clearly state that you wish to withdraw from your purchase.

5. Refund eligibility

We may approve refunds in the following cases:

• Duplicate charge: you were charged more than once for the same subscription period or transaction.
• Billing error: the wrong plan, amount, or billing interval was charged due to a technical or processing error.
• Technical access issue: you paid for access but were unable to access the paid service because of a verified AstroFlow-side issue that we could not resolve within a reasonable time.
• Unauthorized or fraudulent transaction: a transaction appears to have been made without your authorization, subject to verification by us, Stripe, your bank, or your payment provider.
• Mandatory legal rights: a refund is required by applicable consumer, subscription, or payment law.

6. Non-refundable cases

Except where required by law, refunds are generally not provided for:

• change of mind after paid access has started, except where a statutory withdrawal right applies;
• failure to cancel before a renewal charge;
• partial use of a subscription period;
• dissatisfaction with market outcomes, trades, investment results, or financial losses;
• account termination or suspension caused by a breach of our Terms of Use;
• features, indicators, charts, or market data being updated, changed, limited, or discontinued.

AstroFlow provides software, charts, indicators, and educational research tools. We do not provide financial advice, investment recommendations, brokerage, money transmission, portfolio management, copy trading, or guaranteed trading results.

7. How to request a refund

To request a refund, cancellation review, or statutory withdrawal, contact us at support@astroflowtrading.com.

Please include:

• the email address used for your AstroFlow account and purchase;
• the order, payment, invoice, or subscription ID if available;
• the date and amount of the charge;
• a short explanation of why you are requesting a refund or withdrawal;
• screenshots or supporting information if the request relates to a technical issue.

8. Processing of approved refunds

Approved refunds are normally returned to the original payment method where possible. Refund timing may depend on Stripe, your bank, card network, payment method, or local payment provider. Your bank or card issuer may take additional time to show the refunded amount on your statement.

9. Chargebacks and disputes

Please contact us before filing a chargeback so we can try to resolve the issue quickly. If you file a chargeback or payment dispute, your account access may be limited while the dispute is reviewed.

10. Changes to this policy

We may update this Refund Policy from time to time by posting a new version on this page. The effective date above shows when this policy was last updated.

11. Contact us

Astroflow (Swedish sole proprietorship)
Website: astroflowtrading.com
Email: support@astroflowtrading.com